Customer Service Advocate

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeecustomer Full time $60,000 - $80,000

About the Role:

This is an exciting opportunity to become a key player in our customer support team. As a Customer Support Representative, you will be responsible for providing exceptional service to our clients through multiple channels.

  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through our digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content

Requirements:

  • Great communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

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