
Customer Support Advocate
1 day ago
We're seeking a Customer Support Specialist to help customers troubleshoot problems and provide exceptional service. The ideal candidate is comfortable switching gears quickly and passionate about helping people.
Key Responsibilities:- Respond to customer inquiries via online chat, email, and phone calls to resolve issues efficiently.
- Clarify customer needs, determine the cause of issues, select and explain the best solution, and follow up to ensure resolution.
- Participate in writing excellent help documentation for internal use and customer reference.
- At least one year of experience providing live chat customer support for a software or SaaS platform.
- Excellent communication and problem-solving skills.
- Ability to learn new software platforms quickly.
- Familiarity with chat and CRM platforms.
- Remote work opportunity with US hours.
- Opportunity to work with a fast-growing tech company.
- Chance to develop and adapt to a growing team.
Our software enables organizations to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages.
Thousands of organizations rely on our platform to connect with their audiences.
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Customer Support Advocate
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Customer Experience Advocate
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