Global Social Media Customer Service Advocate

1 day ago


Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱6,600
Job Description

We are seeking a highly motivated and experienced Customer Service Representative to join our growing Customer Support Team. The ideal candidate will be responsible for providing exceptional customer service, resolving complex issues, and ensuring customer satisfaction.

As a Customer Service Representative, you will be the primary point of contact for customers, responding to their inquiries, comments, and messages in a timely and professional manner. You will also provide personalized product recommendations, troubleshoot issues, and escalate unresolved problems to the appropriate departments.

Key Responsibilities:
  • Respond to and resolve customer outreach through direct messages and social media comments on various platforms.
  • Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment issues.
  • Provide personalized product recommendations based on customer needs and preferences.
  • Escalate unresolved issues to the appropriate departments and follow up until resolution.
  • Maintain in-depth knowledge of our product offerings, promotions, and policies.


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