Customer Account Advocate

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time ₱200,000 - ₱400,000
Healthcare Customer Service Role

Our organization is seeking a dedicated and experienced customer service professional to provide high-quality service delivery and customer satisfaction in our healthcare account management department.

The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in EMR systems and a background in collections.

  • Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing exceptional customer service to healthcare clients utilizing EMR systems.
  • Utilize expertise in healthcare accounts to navigate EMR system effectively
  • Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary.
  • Maintain detailed and accurate records of customer interactions, transactions, and account updates in the company database.
  • Stay updated on industry trends, regulatory requirements, and best practices in healthcare account management to enhance service delivery and client satisfaction.
Requirements
  • Proven experience in customer service, preferably in a healthcare environment, with knowledge of EMR software.
  • Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
  • Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
  • Proficiency in using computer applications and software, including MS Office Suite and CRM systems.
  • Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
  • Attention to detail and accuracy in data entry and record-keeping.
Responsibilities
  • Deliver high-quality customer service to healthcare clients via phone, email, or other channels.
  • Respond to customer inquiries, resolve issues, and escalate complex problems to senior staff members as needed.
  • Collaborate with cross-functional teams to achieve business objectives and improve customer satisfaction.
  • Develop and maintain relationships with healthcare providers and organizations.
  • Provide regular feedback and coaching to team members to ensure quality service delivery.

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