Cable Customer Experience Liaison

1 month ago


Angeles City, Central Luzon, Philippines Neksjob Full time

About Neksjob


Neksjob is a dynamic and customer-centric organization that values exceptional service delivery.


Job Summary:


As a Cable Customer Experience Liaison, you will serve as the primary point of contact for customers seeking assistance with their cable services. Your role will involve providing top-notch customer support, resolving inquiries, and ensuring a positive customer experience.


Key Responsibilities:



  • Provide exceptional customer service via phone, email, or in-person interactions.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Upsell and cross-sell cable services to enhance customer satisfaction and revenue growth.
  • Work collaboratively with internal teams to resolve technical issues related to cable services.

Qualifications and Requirements:



  • Bachelor's degree in a related field, such as Customer Experience Solutions or Communications.
  • At least 6-12 months of experience in a customer-facing role, preferably in the cable industry.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with diverse customer segments.
  • Possess strong problem-solving and multitasking skills, with a focus on delivering exceptional customer experiences.
  • Demonstrate proficiency in computer applications and software relevant to the cable industry.
  • Able to work flexible schedules, including evenings, weekends, and holidays, to accommodate customer needs.

What We Offer:



  • A competitive salary range of $45,000 - $65,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A collaborative and dynamic work environment that fosters teamwork and innovation.

Why Join Neksjob?


Neksjob offers a unique opportunity to join a fast-paced and customer-centric organization that values exceptional service delivery. As a Cable Customer Experience Liaison, you will play a critical role in shaping our customers' perceptions and driving business growth. If you possess a passion for delivering outstanding customer experiences and are eager to grow your career in the cable industry, we encourage you to apply.



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