Cable Customer Experience Liaison
1 month ago
About Neksjob
Neksjob is a dynamic and customer-centric organization that values exceptional service delivery.
Job Summary:
As a Cable Customer Experience Liaison, you will serve as the primary point of contact for customers seeking assistance with their cable services. Your role will involve providing top-notch customer support, resolving inquiries, and ensuring a positive customer experience.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or in-person interactions.
- Resolve customer complaints and concerns in a timely and professional manner.
- Upsell and cross-sell cable services to enhance customer satisfaction and revenue growth.
- Work collaboratively with internal teams to resolve technical issues related to cable services.
Qualifications and Requirements:
- Bachelor's degree in a related field, such as Customer Experience Solutions or Communications.
- At least 6-12 months of experience in a customer-facing role, preferably in the cable industry.
- Excellent communication and interpersonal skills, with the ability to effectively interact with diverse customer segments.
- Possess strong problem-solving and multitasking skills, with a focus on delivering exceptional customer experiences.
- Demonstrate proficiency in computer applications and software relevant to the cable industry.
- Able to work flexible schedules, including evenings, weekends, and holidays, to accommodate customer needs.
What We Offer:
- A competitive salary range of $45,000 - $65,000 per annum, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A collaborative and dynamic work environment that fosters teamwork and innovation.
Why Join Neksjob?
Neksjob offers a unique opportunity to join a fast-paced and customer-centric organization that values exceptional service delivery. As a Cable Customer Experience Liaison, you will play a critical role in shaping our customers' perceptions and driving business growth. If you possess a passion for delivering outstanding customer experiences and are eager to grow your career in the cable industry, we encourage you to apply.
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