Cable Service Representative

2 weeks ago


Angeles City, Central Luzon, Philippines Neksjob Full time

We are seeking a highly skilled Cable Customer Service Specialist to join our team at Neksjob.



Key Responsibilities



  • Respond to customer inquiries via various channels regarding cable services, billing, technical support, and account management.

  • Assist customers in troubleshooting service-related issues, including cable connectivity and channel lineups.

  • Process customer requests, including billing inquiries, service upgrades, and account changes, accurately and efficiently.

  • Provide product information and guidance to customers about available cable packages and promotions.

  • Maintain detailed and accurate records of customer interactions and transactions in our database.

  • Collaborate with technical support teams to resolve complex issues and ensure a seamless customer experience.

  • Follow up with customers to ensure satisfaction and resolve any outstanding concerns.

  • Stay up-to-date on company policies, procedures, and product offerings to provide accurate information to customers.

  • Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.



Qualifications



  • High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.

  • Previous experience in customer service, preferably in the telecommunications or cable industry.

  • Strong communication skills, both verbal and written, with a customer-oriented attitude.

  • Ability to handle multiple tasks and work in a fast-paced environment.

  • Proficient in using computer systems and customer relationship management (CRM) software.

  • Strong problem-solving skills and ability to work independently as well as part of a team.

  • Flexibility to work evenings, weekends, and holidays as needed.



Benefits



  • Competitive salary and performance-based incentives.

  • Comprehensive health, dental, and vision insurance.

  • Paid time off and holiday pay.

  • Employee discounts on cable services and other company offerings.

  • Opportunities for professional development and career advancement.



We offer a dynamic work environment and opportunities for growth and development at Neksjob.



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