Customer Service Liaison

1 week ago


Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

Gratitude Philippines is seeking highly skilled and adaptable Customer Service Liaisons to join our team. This role offers a unique opportunity to work in a dynamic environment and provide exceptional customer service.

About the Role

We are looking for individuals who are passionate about delivering high-quality service, resolving customer complaints, and providing solutions to complex issues. As a Customer Service Liaison, you will be the primary point of contact for customers, handling their inquiries, concerns, and feedback.

Key Responsibilities:
  • Provide exceptional customer service through various communication channels, including phone, email, and chat
  • Analyze customer complaints and concerns, identifying root causes and implementing effective solutions
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

What We Offer:

  • A competitive salary range of 15,000 - 20,000 per year
  • A comprehensive benefits package, including health insurance, paid time off, and professional development opportunities

Requirements:

  • High school diploma or equivalent required; degree in business, communications, or related field preferred
  • At least 1 year of customer service experience, preferably in a call center or BPO setting
  • Excellent communication, problem-solving, and teamwork skills

About Gratitude Philippines:

We are a leading provider of customer service solutions, dedicated to delivering exceptional service and exceeding customer expectations. Our team is comprised of passionate professionals who share a commitment to quality, innovation, and customer satisfaction.



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