Customer Experience Liaison

1 week ago


Cabanatuan City, Central Luzon, Philippines FAIRY SKIN BEAUTY PRODUCT CORPORATION Full time
About Us

Fairy Skin Beauty Product Corporation is a reputable organization committed to delivering exceptional customer experiences.

Job Summary

We are seeking an experienced Customer Experience Liaison to join our team. This role involves ensuring customer satisfaction by addressing inquiries, resolving issues, and providing product knowledge.

Responsibilities
  • Engage with customers through various channels, particularly social media, to advocate for their needs and gather feedback.
  • Work collaboratively with the team to resolve customer complaints and concerns in a timely and professional manner.
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers.
Requirements
  • Bachelor's degree or equivalent experience in a related field.
  • Prior experience in customer service roles with a proven track record of delivering excellent customer experiences.
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Strong problem-solving abilities, with a focus on finding creative solutions to customer issues.
  • A willingness to continuously learn and improve product knowledge to stay up-to-date with industry developments.
Compensation

The estimated salary range for this position is between $60,000 and $80,000 per annum, depending on location and experience.



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