Customer Service Liaison
1 month ago
Neksjob is currently seeking a highly skilled Customer Service Liaison to join our team.
About the RoleAs a Customer Service Liaison, you will be responsible for managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns, or promo packages. You will identify and assess customers' needs to achieve satisfaction, ensuring all calls are logged in the system for proper monitoring and closure.
Key Responsibilities- Provide exceptional customer service via phone calls, resolving issues and answering questions in a professional and courteous manner.
- Identify and address customer complaints, working to find solutions that meet their needs and exceed expectations.
- Maintain accurate records of customer interactions, including call logs and issue resolutions.
To succeed in this role, you must have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should also be proficient in using customer relationship management (CRM) software and have a strong understanding of customer service principles.
What We OfferNeksjob offers a competitive salary range of $45,000 - $60,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, paid time off, and opportunities for professional growth and development.
How to ApplyIf you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and cover letter, to Neksjob's HR department.
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