Leading Customer Experience Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱4,000,000 - ₱8,000,000
Job Overview

We are seeking a strategic and experienced professional to lead our customer experience function. This critical role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.

Key Responsibilities
  • Customer Success Leadership - Define scalable customer success strategies to support growth and own the end-to-end customer experience.
  • Sales Enablement & Channel Coordination - Enable consultative sales processes through client communications across email, SMS, and social platforms. Oversee quote and invoice creation using Shopify and other tools. Support third-party and social commerce sales channels in coordination with marketing and sales teams.
  • Post-Sales Operations & Aftersales Support - Manage client onboarding and equipment setup, coordinating installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support.
  • Shipping, Damage, and Returns Management - Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
  • Process Improvement - Monitor recurring operational pain points and identify opportunities for automation or process streamlining. Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.
Qualifications and Skills
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify experience strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with coffee equipment or the specialty coffee industry is an advantage.
Benefits and Culture
  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing brand.
  • A collaborative, passionate culture driven by innovation and a love for coffee.

Important: All applicants must submit their CV in English. Submissions in other languages will not be considered.

  • Customer Experience Manager

    2 weeks ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Job SummaryWe are seeking a seasoned Customer Service Team Lead to oversee our customer service team and drive exceptional results. As a Customer Service Team Lead, you will be responsible for leading a high-performing team that delivers outstanding customer experiences.Key ResponsibilitiesLead a team of customer service specialists to provide timely and...

  • Customer Experience Leader

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Unlock Your Potential with a Customer Support Manager RoleAbout the RoleThis is an exciting opportunity for a highly skilled and experienced customer support manager to join our team. As a key member of our organization, you will be responsible for leading a team of customer support specialists and ensuring that our customers receive exceptional service.The...

  • Customer Experience Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeProduct Full time $800,000 - $1,200,000

    Job Title:Customer Experience SpecialistJob Description:Our organization is seeking a skilled Customer Experience Specialist to deliver exceptional support to our customers. As a key member of our team, you will be responsible for troubleshooting and resolving complex customer issues, providing technical and product support through various digital and voice...

  • Customer Experience Enhancement Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,300,000

    Customer Service Operations SpecialistThe primary objective of this role is to analyze and improve customer service operations, ensuring seamless interactions between customers and the company. This involves monitoring performance metrics, identifying areas for enhancement, and providing actionable insights to drive business growth.Responsibilities:Evaluate...

  • Customer Experience Advocate

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱45,000 - ₱50,000

    Job Title: Customer Experience SpecialistWe are seeking a dedicated and passionate customer experience specialist to provide exceptional support to customers through various channels.Key Responsibilities:Achieve high-quality customer satisfaction by resolving customer inquiries in a timely and professional mannerRequired Skills:Excellent communication and...

  • Virtual Customer Experience Manager

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeSpecialist Full time ₱4,200 - ₱6,000

    Customer Support SpecialistWe are seeking a highly organized and proactive Virtual Assistant to manage customer inquiries, lead outreach, and general administration tasks. In this role, you will be responsible for handling customer support requests, engaging with potential leads, and performing essential administrative duties to ensure the smooth operation...

  • Customer Care Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱300,000 per year

    Acknowledge and email response to clientPhone call (Incoming and Outgoing)Assist walk in clients-Residents and VisitorsProvide feedback to residents pertaining their concern raise to Property Management OfficeProvide basic information to basic queries related to the project assignment (e.g. available amenities,house rules)Encoding and monitoring customer...

  • Customer Experience Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeImplementation Full time ₱7,200 - ₱9,600

    Job Description">The Implementation Specialist is a pivotal role that plays a central part in the first client experience. This position is responsible for guiding clients through the onboarding process from the moment a purchase order is signed until their Ylopo account has been activated.">The Implementation Specialist will manage his/her own book of...

  • Customer Experience Representative

    5 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱200,000 - ₱300,000

    Job Title: Customer Experience RepresentativeWe are seeking a highly skilled and dedicated Customer Experience Representative to join our team.Job Description:The successful candidate will be responsible for delivering exceptional customer service to clients via phone, email, and live chat. Key responsibilities include:Promptly responding to customer...

  • Remote Customer Experience Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱21,000 - ₱33,000

    We're looking for individuals who can deliver exceptional customer experiences remotely. As a remote support specialist, you'll be the face of our company, handling inquiries and providing timely solutions to customers.Key Responsibilities:Respond to customer inquiries via chat, email, or phone in a professional mannerUse Shopify and Gorgias to manage...