
IT Technical Support Professional
18 hours ago
Remote IT Support Specialist
Description:- This role involves providing remote technical support and troubleshooting across various platforms.
The ideal candidate is proactive, analytical, and thrives in a fast-paced virtual environment.
Key Responsibilities:- Troubleshoot issues with Microsoft 365 and Google Workspace tenants
- Monitor and resolve incidents using NinjaRMM and ticketing tools
- Create and maintain IT scripts for automation and task optimization
- Respond to, track, and resolve IT support tickets within defined SLAs
- Communicate effectively via Microsoft Teams and maintain high service standards
- Minimum 2 years of IT support experience
- Proficient in troubleshooting Microsoft and Google Workspace issues
- Hands-on experience with RMM and ticketing systems
- Basic to intermediate scripting knowledge (PowerShell, Bash, or others)
This opportunity offers the chance to work from home and manage tasks independently.
Work Setup:Full-Time | 9:00 AM – 5:00 PM EST
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