L2 Technical Support Engineer

4 days ago

Makati City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱900,000 - ₱1,200,000 per year
Job Description:

As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.

Key Responsibilities:
  • Provide advanced support for escalated technical issues involving hardware, software, and networking.
  • Troubleshoot complex problems across Windows, Linux, and macOS environments.
  • Collaborate with cross-functional teams (SMEs, internal departments) to resolve incidents.
  • Document resolutions and best practices in the internal knowledge base.
  • Ensure clear and timely communication with end users.
  • Continuously update technical knowledge through self-learning and training.
Must-Have Qualifications:
  • Minimum 3 years of experience in technical support or similar roles.
  • Strong troubleshooting skills for hardware, software, and network issues.
  • Proficient in Windows, Linux, and macOS operating systems.
  • Familiar with TCP/IP, DNS, DHCP, and general network configurations.
  • Experienced in using remote support tools and ticketing systems.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively.
Preferred/Bonus Qualifications:
  • Fluent in English (C1 level or higher).
  • Bachelor's degree in IT, Computer Science, or related field.
  • Experience with IP/cloud-based surveillance systems is a plus.
  • Knowledge of security camera technologies, cloud platforms, and network topologies.
  • Certifications: CCNA, CompTIA Network+, CompTIA Cloud+, CompTIA Linux+/LPIC-1&2 (preferred but not required).
  • Strong background in Linux administration and networking applications.

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