L2 Technical Support Engineer
4 days ago
As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.
Key Responsibilities:- Provide advanced support for escalated technical issues involving hardware, software, and networking.
- Troubleshoot complex problems across Windows, Linux, and macOS environments.
- Collaborate with cross-functional teams (SMEs, internal departments) to resolve incidents.
- Document resolutions and best practices in the internal knowledge base.
- Ensure clear and timely communication with end users.
- Continuously update technical knowledge through self-learning and training.
- Minimum 3 years of experience in technical support or similar roles.
- Strong troubleshooting skills for hardware, software, and network issues.
- Proficient in Windows, Linux, and macOS operating systems.
- Familiar with TCP/IP, DNS, DHCP, and general network configurations.
- Experienced in using remote support tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively.
- Fluent in English (C1 level or higher).
- Bachelor's degree in IT, Computer Science, or related field.
- Experience with IP/cloud-based surveillance systems is a plus.
- Knowledge of security camera technologies, cloud platforms, and network topologies.
- Certifications: CCNA, CompTIA Network+, CompTIA Cloud+, CompTIA Linux+/LPIC-1&2 (preferred but not required).
- Strong background in Linux administration and networking applications.
-
L2 Technical Support Engineer
4 days ago
Makati City, National Capital Region, Philippines E-Solutions Full time ₱50,000 - ₱75,000 per yearLocation:One Ayala, MakatiWork Set Up:OnsiteSchedule:Night Shift (11:00 PM - 8:00 AM)Salary:Up to PHP 75,000Job Description:As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent...
-
IT Support Engineer
4 days ago
Makati City, National Capital Region, Philippines KMC Solutions Full time ₱600,000 - ₱1,200,000 per yearL2 Technical Support EngineerLocation: Onsite - One AyalaShift: Rotating Work ScheduleKey ResponsibilitiesTroubleshoot hardware, software, and network issues.Support IP/cloud-based security surveillance systems.Work with remote support tools and ticketing systems.Configure and support network protocols (TCP/IP, DNS, DHCP).Requirements3+ years in technical...
-
Tier 2 IT Support Engineer
6 days ago
Makati City, National Capital Region, Philippines KMC Solutions Full time ₱600,000 - ₱1,200,000 per yearMake your next big career move by applying as KMC Solutions' next IT SUPPORT SPECIALIST L2OptimEdge is an IT Strategy and Consulting firm serving the needs of small and mid-market firms seeking to optimize information systems, tighten cybersecurity, ensure compliance, and improve services through AI. We are a small, yet dynamic and growing company dedicated...
-
L2 MSP Support Engineer
4 days ago
Makati City, National Capital Region, Philippines Sharesource Full time $22,500 - $67,500 per yearAbout SharesourceWe are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.What are we looking for?In...
-
L2 MSP Support Engineer
4 days ago
Makati City, National Capital Region, Philippines ShareSource Full time ₱1,200,000 - ₱2,400,000 per yearAbout Sharesource:We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses. What are we looking...
-
IT Technical Support
4 days ago
Quezon City, National Capital Region, Philippines Accion Labs Full time ₱480,000 - ₱600,000 per yearRequired Skills & ResponsibilitiesBachelor's degree in IT, CS or related field3+ years of relevant IT support experience, preferably in technical, application or system supportStrong knowledge and hands-on experience in Citrix Environment and Virtual Desktop Infrastructure (VDI)Provide L1/L2 support by diagnosing, troubleshooting, and resolving application...
-
Technical Support Engineer
2 days ago
Makati City, National Capital Region, Philippines PHILMETAL PRODUCTS, Inc. Full time ₱900,000 - ₱1,200,000 per yearAbout the role Philmetal Products, Inc. is seeking a skilled Technical Support Engineer - Production Writer to join our dynamic team. In this full-time position, you will play a crucial role in supporting our manufacturing operations through the development of comprehensive technical documentation. Based in our Makati City, Metro Manila office, you will be...
-
Technical Support Engineer
2 weeks ago
Makati City, National Capital Region, Philippines Private Advertiser Full time ₱800,000 - ₱1,200,000 per yearJob DescriptionThe Technical Support Engineer is responsible for providing comprehensive technical assistance in the design, estimation, fabrication, and installation of aluminum and uPVC glass window and door systems.He/She ensures that all projects meet structural integrity, waterproofing performance, and aesthetic requirements based on client...
-
Technical Support Engineer
4 days ago
Makati City, National Capital Region, Philippines Multi-Mach International Inc. Full time ₱450,000 - ₱600,000 per yearWe are seeking a highly skilled and motivated Technical Engineer to join our growing Aluminum & uPVC Windows and Doors Division. This role is ideal for someone with strong technical knowledge of profiles, hardware, and fabrication methods, and who can support the company from design stage to jobsite installation.The successful candidate will serve as the...
-
Technical Support Engineer
2 days ago
Makati City, National Capital Region, Philippines DysrupIT Full time ₱900,000 - ₱1,200,000 per yearJOB SUMMARY:We are looking for a skilled and motivated DevOps Support Engineer to join our team. This role requires a strong background in scripting, observability, and cloud platforms, with the ability to troubleshoot complex technical issues and deliver excellent customer support. You will serve as a trusted partner to our customers and internal teams,...