
L2 Technical Support Engineer
3 days ago
As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.
Key Responsibilities:- Provide advanced support for escalated technical issues involving hardware, software, and networking.
- Troubleshoot complex problems across Windows, Linux, and macOS environments.
- Collaborate with cross-functional teams (SMEs, internal departments) to resolve incidents.
- Document resolutions and best practices in the internal knowledge base.
- Ensure clear and timely communication with end users.
- Continuously update technical knowledge through self-learning and training.
- Minimum 3 years of experience in technical support or similar roles.
- Strong troubleshooting skills for hardware, software, and network issues.
- Proficient in Windows, Linux, and macOS operating systems.
- Familiar with TCP/IP, DNS, DHCP, and general network configurations.
- Experienced in using remote support tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively.
- Fluent in English (C1 level or higher).
- Bachelor's degree in IT, Computer Science, or related field.
- Experience with IP/cloud-based surveillance systems is a plus.
- Knowledge of security camera technologies, cloud platforms, and network topologies.
- Certifications: CCNA, CompTIA Network+, CompTIA Cloud+, CompTIA Linux+/LPIC-1&2 (preferred but not required).
- Strong background in Linux administration and networking applications.
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L2 Technical Support Engineer
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L2 Application Support Engineer
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L2 Technical Support Engineer Hiring ASAP
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Makati City, National Capital Region, Philippines KMC Solutions Full time ₱360,000 - ₱780,000 per yearMake your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate must be technically oriented with excellent written skills and as an L2 Technical Support Engineer, they will need to provide advanced technical support to our customers, troubleshooting complex issues, and ensuring prompt resolution. They...
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