Key Technical Support Professional

6 hours ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $70,000
Job Overview

This is a dynamic and innovative role that requires exceptional technical skills, attention to detail, and excellent communication abilities. As a Technical Support Advocate, you will be responsible for delivering top-notch customer support via various channels.

The ideal candidate should have a passion for helping others, a strong analytical mindset, and the ability to work independently with minimal supervision. They must also be able to convey complex information in a clear and concise manner.

Main Responsibilities:
  • Provide timely and professional assistance to customers via phone, email, and chat.
  • Analyze and troubleshoot technical issues efficiently and effectively.
  • Educate customers on our products and services, ensuring they understand their options and can make informed decisions.
  • Stay up-to-date with the latest technologies and adapt quickly to process changes.
Requirements:
  • Candidate must possess strong analytical skills, a curious nature, and a willingness to learn.
  • Familiarity with web-based applications, SaaS products, and software development is required.
  • Excellent conflict resolution skills and a calm demeanor in high-pressure situations are essential.
  • Able to work remotely as part of a distributed team with minimal supervision.
Benefits:
  • Paid Time Off.
  • Private Health Insurance.
  • Training & Development Opportunities.

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