Senior Workforce Optimization Specialist

1 month ago


Makati City, National Capital Region, Philippines Cobden & Carter International Full time

We are seeking an experienced Workforce Manager to join our team at Cobden & Carter International. The ideal candidate will have a strong background in workforce management, with a minimum of five years' experience and 1-2 years managerial and/or supervisory experience.

Key Responsibilities
  • Manage end-to-end WFM processes from recruitment to planning, ensuring seamless execution and optimal resource allocation.
  • Develop and implement effective workforce strategies to meet business objectives, focusing on efficiency, productivity, and quality.
  • Leverage tools such as eWFM, Avaya CMS, and NICE IEX to streamline workflows, analyze data, and inform decision-making.
  • Oversee the management of 500-1000 FTEs, ensuring adherence to program goals and timelines.
  • Prioritize tasks, delegate responsibilities, and motivate team members to achieve exceptional results.

In addition to your technical expertise, you should be comfortable working onsite in Makati and willing to adapt to shifting schedules as needed. If you have experience handling Telco programs, that's a definite plus

Requirements
  • Minimum five years' experience in workforce management, with 1-2 years managerial and/or supervisory experience.
  • End-to-end WFM experience from recruitment to planning.
  • Proficiency in eWFM, Avaya CMS, NICE IEX, or similar tools.
  • Ability to manage large teams (500-1000 FTEs) and prioritize tasks effectively.
  • Strong analytical skills, with excellent problem-solving abilities.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of PHP 120,000 - PHP 180,000 per month.
  • A dynamic work environment with opportunities for growth and professional development.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • The chance to work with a talented team of professionals who share your passion for excellence.
About Us

Cobden & Carter International is a leading provider of [industry] solutions. Our mission is to deliver exceptional value to our clients through innovative services and expert support.



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