Workforce Optimization Specialist
1 month ago
About the Role:
This is an exciting opportunity to join our team as a Workforce Optimization Specialist at Neksjob in Mandaluyong. As a key member of our workforce management team, you will play a vital role in driving profitability and client satisfaction through effective resource planning, scheduling, and real-time adherence.
Responsibilities:
- Coordinate and guide Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance.
- Provide key reporting details to drive high-level decision making.
- Awareness of the financial situation of the account being handled and drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.
- Drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.
- Increase employee satisfaction through accurate, adherence and compliance tracking and enhance company profitability through utilization optimization and intra-day analysis.
Requirements:
To be successful in this role, you will need:
- 5 years overall workforce management (WFM) related experience (at least 3 years supervisory/management experience).
- Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting.
What We Offer:
We offer a competitive salary and benefits package, including equal opportunities for career growth and professional development. Our work environment is dynamic, collaborative, and supportive, providing the perfect backdrop for you to thrive and make a meaningful contribution to our organization.
Location:
Mandaluyong
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