Strategic Workforce Optimization Specialist

1 month ago


Makati City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time
Job Overview

We are seeking a highly skilled Strategic Workforce Optimization Specialist to join our team at Solid Lyndelle Manpower Services Inc. In this role, you will be responsible for developing and implementing workforce planning strategies to optimize staffing levels, improve service delivery, and meet operational goals.

Key Responsibilities:
  • Analyze historical data and forecast staffing requirements based on business needs, seasonal trends, and workload fluctuations.
  • Create and manage employee schedules, ensuring adequate coverage while minimizing overtime and labor costs.
  • Monitor real-time operational performance and adjust staffing plans as necessary to respond to changes in demand.
Requirements:
  • 5 years and above total experience in Workforce Management (WF)
  • 3 years' work experience as Supervisor/Manager
  • Leadership experience (Handled RTAs, Schedulers, Planners)
  • Has an experience in end-to-end WFM (RTA, Scheduling, Forecasting, Planning)
  • Tools: eWFM, Avaya CMS, NICE IEX, and such
  • Should have handled 500-1000 FTEs in a Program
  • Preferable with experience in handling Telco program/s
Additional Notes:

This position will be working with digital customer experience solutions, offering personalized interactions for global brands.

Working Set-up: Onsite
Mondays to Fridays.
Complete details will provide by our Recruiters.



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