Senior Workforce Optimization Specialist
2 days ago
We are seeking a highly skilled Senior Workforce Optimization Specialist to join our team at Manpower Core Group Inc. in Quezon City.
Job Overview:The successful candidate will be responsible for optimizing workforce management processes, analyzing data, and developing reports to drive business growth and efficiency.
Responsibilities:- Data Management: Collect, cleanse, and organize large datasets related to call volumes, agent performance, scheduling, and other workforce-related metrics.
- Reporting and Analysis: Develop and maintain regular reports and dashboards to track key performance indicators (KPIs), including service level attainment, average handle time, occupancy rate, adherence, and forecast accuracy.
- Performance Analysis: Analyze historical and real-time data to identify trends, patterns, and areas for improvement in call center operations, staffing, and resource allocation.
- At least 2 years of experience in workforce management, particularly in data analysis, reporting, and MIS tasks.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets and generate actionable insights.
- Advanced to expert knowledge in MS Office tools, particularly MS Excel/Google Sheets.
- Experience in handling accounts that run Service Level/Occupancy/Line Adherence/Billable Hours.
- Excellent communication and presentation skills, with the ability to effectively communicate technical information to non-technical stakeholders.
PHP 35,000 - PHP 45,000 per month, depending on qualifications and experience.
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Workforce Optimization Specialist
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Workforce Optimization Specialist
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