Native Speaker Support Role
8 hours ago
Novanox LTD is seeking an experienced Native Thai or Chinese speaker to serve as a Customer Support Representative. This role requires excellent English language skills and the ability to communicate complex information in a clear and concise manner.
Key Accountabilities:
- Handling customer inquiries through the website (forms, phone, and chat) with professionalism and courtesy.
- Resolving customer issues efficiently and effectively while maintaining a positive customer experience.
- Providing accurate and clear information about our company's products and services to ensure customer satisfaction.
- Collaborating with the marketing team to identify areas for improvement in customer communication channels.
Essential Requirements:
- Required: Native speaker of Thai or Chinese.
- Required: Strong English language skills (written and spoken).
- Previous experience in customer service is highly valued.
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