Customer Service Representative

15 hours ago


Angeles City, Central Luzon, Philippines Novanox LTD Full time
Job Description
We are seeking a Native Thai or Chinese speaker with excellent English proficiency to serve as a Customer Support Representative. The role involves responding to customer inquiries via the website, ensuring professional and courteous service. Additionally, the position requires basic knowledge of marketing and collaboration with the marketing team to enhance customer experience.

Responsibilities:
-Responding to customer inquiries through the website (via forms, phone, and chat).
-Resolving customer issues and answering questions promptly and professionally.
-Providing clear and accurate information about our products and services.
-Collaborating with the marketing team to understand customer needs and improve communication.
-Identifying recurring issues and providing feedback to relevant departments.
-Maintaining accurate documentation of all inquiries and handling them using the CRM system.

Requirements:
-Required: Native speaker of Thai or Chinese.
-Required: Good command of English (both written and spoken).
-Previous experience in customer service is a significant advantage.
-Basic knowledge of marketing and the ability to communicate customer needs to the marketing team.

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