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Research and Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines OfficePartners360 (OP360) Full time
Key Responsibilities

As a Research and Support Specialist - Customer Service Role, you will be responsible for delivering exceptional customer service and ensuring that customers have a positive experience. This will involve addressing customer inquiries, resolving complaints, and offering product or service information in a professional and courteous manner.

You will utilize your strong problem-solving abilities and attention to detail to accurately troubleshoot and resolve customer issues, escalating complex problems to higher-level support as needed. Your excellent verbal and written communication skills will facilitate seamless collaboration and effective communication with colleagues and customers alike. Furthermore, you will work closely with other departments to resolve customer issues and improve processes.