Network Support Professional
9 hours ago
We are seeking a skilled IT Technical Specialist to join our team at The Remote Group. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and resolving complex network issues.
Key Responsibilities:- Provide timely and effective technical support to clients via phone, email, or remote access.
- Analyze and troubleshoot network-related problems, including those related to internet connectivity, VOIP, SIP, and RTP communications.
- Collaborate with the VOIP Support team, ISPs, and other vendors to resolve network-related issues.
- Maintain and upgrade software for IP cameras.
- Develop and maintain accurate support documentation for network problems and solutions.
- Assist in proactive monitoring of network performance and identifying potential issues.
- A minimum of 3 years of experience as a network support specialist or engineer.
- Strong understanding of Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, Wi-Fi networks, and networking protocols.
- Familiarity with diagnostic tools such as ping, traceroute, mtr, network scanning, telnet, port scanning, etc.
- In-depth knowledge of Cradle point, Ubiquiti, and Meraki networking technologies.
- Excellent analytical and problem-solving skills, with the ability to work under pressure and meet deadlines.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with support teams, external partners, and clients.
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and supportive team.
- Ongoing training and development opportunities.
- A flexible and remote-friendly work environment.
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us.
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