Thai or Chinese Language Specialist

18 hours ago


Angeles City, Central Luzon, Philippines Novanox LTD Full time
Overview
At Novanox LTD, we strive to provide exceptional customer support to our clients worldwide. As a Customer Support Representative, you will play a vital role in ensuring our customers receive prompt and professional responses to their inquiries.

Key Responsibilities:
- Responding to customer inquiries via the website (forms, phone, and chat).
- Resolving customer issues and answering questions efficiently and effectively.
- Providing clear and accurate information about our company's products and services.
- Collaborating with the marketing team to understand customer needs and improve communication channels.
- Identifying recurring issues and providing feedback to relevant departments to enhance customer experience.

Requirements:
- Required: Native speaker of Thai or Chinese.
- Required: Excellent English language skills (written and spoken).
- Previous experience in customer service is a valuable asset.
- Basic knowledge of marketing principles and the ability to communicate customer needs effectively.

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