IT Technical Support Specialist

5 hours ago


Angeles City, Central Luzon, Philippines The Remote Group Full time

Company Overview:

The Remote Group is a dynamic company that offers remote IT support services. Our team is comprised of skilled professionals who provide top-notch technical assistance to clients.

Job Description:

We are seeking an IT Technical Support Specialist to join our team. This role involves delivering technical support and resolving complex issues for our clients. The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical problems, and collaborating with the internal IT team on various projects.

Key Responsibilities:

  • Respond to support inquiries and requests in a timely and efficient manner
  • Provide technical support for IT and marketing applications in the real-estate field
  • Manage and maintain endpoints across multiple office locations
  • Administer networking and infrastructure components to ensure stability and performance
  • Support the onboarding and offboarding process by handling user management tasks
  • Maintain detailed documentation of technical issues and resolutions

Requirements:

  • Strong communication skills, both verbal and written, in English
  • Minimum 2 or more years of experience in an IT or related role
  • Experience with ConnectWise, Okta, Cisco, SonicWALL, RUCKUS, and Microsoft Azure is preferred
  • Relevant certifications (CompTIA A+, Network+) is a plus
  • Ability to multi-task and function collaboratively as a member of a fast-paced team

About Us:

The Remote Group is committed to providing exceptional IT support services to our clients. We believe in building strong relationships with our clients and delivering tailored solutions to meet their unique needs.



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