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Workforce Planning Analyst
1 week ago
We are looking for a highly skilled Workforce Planning Analyst to join our team. As a key member of our HR function, you will be responsible for analyzing complex data from multiple sources to identify trends and insights that inform business decisions. This is an exciting opportunity to work with stakeholders at all levels to establish effective data governance frameworks, identify key risk areas, and implement strategies to improve data quality.
Key Responsibilities:
- Analyze complex data from multiple sources to identify trends and insights that inform business decisions.
- Collaborate with stakeholders to determine key areas of improvement in existing processes.
- Participate in projects and initiatives to improve processes and increase efficiency.
- Develop and maintain data policies and procedures to ensure clarity and consistency of approach.
Requirements:
To be successful in this role, you will need:
- A Bachelor's Degree or equivalent combination of education and work experience.
- At least 3 years of relevant experience in data analysis, HRIS, or a related field.
- Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
- Excellent stakeholder engagement and interpersonal skills, with the ability to build strong relationships with colleagues and senior leaders.