Optum Workforce Planning Specialist
6 days ago
Company Overview:
At Optum, we are committed to delivering high-quality services that exceed our clients' expectations. As a Workforce Management Capacity Strategist, you will join a team dedicated to providing innovative solutions that meet the evolving needs of our clients.
Our company culture values collaboration, innovation, and customer satisfaction, making us an ideal place for professionals looking to grow their careers and make a meaningful impact.
Job Requirements:
- 3-5 years Capacity Planning/Forecasting experience with 2 years scheduling background
- 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office (investigation/transactional) operations
- 3+ years of experience with long-range planning, financial modeling, and complex data analysis
- 3+ years of experience handling complex operations and financial issues that may have divisional or companywide scope
- Intermediate to advanced level of proficiency with PC-based software programs and automated database management systems (Excel and PowerPoint)
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