Workforce Management Leader
4 days ago
The Workforce Assistant Manager is responsible for overseeing and developing a workforce management team that creates efficient schedules to handle workload and effectively manages real-time operations, communicating performance results.
Key responsibilities include leading, developing, and coaching a team of workforce analysts and schedulers, managing attendance policy adherence and real-time efficiency, reviewing volume and AHT (weekly and monthly), and taking the lead in operations governance meetings for scheduling and providing guidance to schedulers.
In addition, this role involves reviewing and ensuring timely dissemination of weekly service level projections and providing short-term capacity overview for operations-specific trainings.
Requirements- Preferably College Graduate
- With 2 - 3 years WFM experience
- At least 1-2 yrs WFM TL experience
- Strong knowledge in Capacity planning
- Preferably with Health Care Background
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