Operational Excellence Specialist
3 weeks ago
Job Description:
As a Delivery Excellence Specialist at Neksjob Corporation, you will lead and drive overall quality and continuous improvement initiatives through the implementation of industry standards and methodologies such as Operational Excellence principles, Lean, Six Sigma, DT, and FORM. You will leverage the capabilities of employees through involvement in various initiatives, drive digitization and automation for tracking and reporting performance, and enhance process performance. You will also lead the way for predictive analytics.
Key Responsibilities:
• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment.
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles.
• Assist the organization in creating, monitoring, measuring, and analyzing standardized processes.
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles.
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
• Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis.
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization.
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities.
Benefits:
• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, inclusion, and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Work-Life Balance
• Healthy and encouraging work environment
• Career growth and promotion opportunities
• Volunteering opportunities
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