Delivery Excellence Specialist

4 weeks ago


Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time
Job Description

As a Delivery Excellence Specialist at Neksjob Philippines, you will play a key role in driving overall quality and continuous improvement initiatives. You will lead the implementation of industry standards and methodologies, such as Operational Excellence principles, Lean, Six Sigma, and DT, to enhance process performance and drive digitization and automation.

Key Responsibilities:
  • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input.
  • Build and deliver Operational/Delivery Excellence training and coach on business excellence principles.
  • Assist in the creation, monitoring, measurement, and analysis of standardized processes.
  • Support the development and implementation of a formal management review of Key Performance/Operating results.
  • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
  • Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis.
  • Implement strategic quality direction into operational guidelines and practices.
  • Provide support to develop support assets, e.g., tracking tool for operational excellence success stories.
Benefits:
  • Competitive salary package, company bonuses, and performance incentives.
  • Night differential.
  • Loyalty, Christmas gift, inclusion, and diversity benefits.
  • Paid sick and vacation leaves.
  • Expanded maternity leave up to 120 days.
  • HMO coverage (medical and dental) from day 1 of employment.
  • Life insurance.
  • Employee stock purchase plan.
  • Retirement plan.
  • Flexible working arrangements.
  • Accessible locations.
  • Work-Life Balance.
  • Healthy and encouraging work environment.
  • Career growth and promotion opportunities.
  • Volunteering opportunities.
Requirements:
  • Bachelor's degree holder.
  • Willing to consider Yellow Belt trained/certified; Value Stream Mapping (any process improvement experience regardless of any statistical tool experience).
  • Must have at least one (1) year of experience handling a project in a client-facing role.
  • Open to Individual Contributor candidates.


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