Operational Excellence Specialist
1 month ago
Job Description
Mandaluyong City is home to a vibrant and diverse community, and as an Operational Excellence Specialist with Manpower Core Group Inc., you will play a key role in driving business success and excellence in this thriving environment.
About the Role
We are seeking a highly motivated and results-driven individual to join our team as an Operational Excellence Specialist. As a key member of our organization, you will be responsible for facilitating process improvement initiatives, developing and delivering training programs, and providing support to ensure the effective implementation of operational guidelines and practices.
Key Responsibilities
- Facilitate process improvement initiatives through analysis, experience, and employee input in a project environment;
- Develop and deliver Operational Excellence training programs and coach on business excellence principles;
- Assist in the creation, monitoring, measurement, and analysis of standardized processes;
- Support the development and implementation of formal management reviews of Key Performance/Operating results and train and coach all functional areas on measurement principles;
- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings;
- Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis;
- Implement strategic quality direction into operational guidelines and practices and support the ongoing expansion of the quality culture across the organization;
- Provide support to develop support assets, e.g., tracking tools for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.;
- Communicate to key management stakeholders on salient quality issues and business opportunities.
Requirements
To be successful in this role, you should have:
- A minimum of 3 years of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement under Finance and Accounting;
- Experience in BPO industry;
- Ability to communicate effectively and handle certain situations;
- Six Sigma Green Belt Certified or Trained;
- Background in leading internal projects.
What We Offer
We offer a competitive salary range of PHP 45,000 - PHP 60,000 per month, depending on experience and qualifications, plus benefits that include health insurance, retirement plan, and paid time off.
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