Operational Excellence Manager
1 week ago
Key Responsibilities:
As a Quality Culture Specialist at Neksjob, you will be responsible for driving operational excellence and business transformation initiatives across the organization. Your primary focus will be on developing and implementing operational guidelines and practices that support the ongoing expansion of our quality culture.
Key Accountabilities:
- Develop and maintain tracking tools for operational excellence success stories and root cause/lessons learned from actual delivery experiences.
- Communicate key quality issues and business opportunities to senior management stakeholders.
- Support the development of support assets, including process documentation and training materials.
Requirements:
To be successful in this role, you will need to have a Bachelor's degree or relevant experience in Business Excellence, Business Transformation, Operational Excellence, or Continuous Improvement. A minimum of 3 years of experience in a related field is required, with a strong background in finance and accounting. Experience in the BPO industry is highly desirable. You will also need to be proficient in Six Sigma methodologies and have a strong ability to communicate effectively and handle complex situations.
Preferred Qualifications:
- Six Sigma Green Belt certification or training.
- Experience leading internal projects and value stream mapping activities.
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