Operational Excellence Manager

1 month ago


Mandaluyong City, National Capital Region, Philippines Neksjob Full time
Job Summary:

As a Delivery Excellence Associate Manager at Neksjob, you will play a crucial role in driving process improvement and business excellence initiatives across the organization. Your primary responsibility will be to facilitate process improvement and assist business owners in enhancing existing process performance through analysis, experience, and employee input in a project environment.

Key Responsibilities:

  • Develop and implement process improvement initiatives to enhance operational efficiency and effectiveness
  • Collaborate with business owners to identify areas for improvement and develop strategies to address them
  • Provide training and coaching on business excellence principles and operational excellence methodologies
  • Assist in the creation, monitoring, measurement, and analysis of standardized processes
  • Support the development and implementation of a formal management review of Key Performance/Operating results
  • Contribute to the development of Key Performance Indicator (KPI) reports and review meetings
  • Facilitate cross-functional Process Improvement Initiatives and root cause analysis
  • Implement strategic quality direction into operational guidelines and practices
  • Develop and maintain support assets, such as tracking tools for operational excellence success stories and root cause/lessons learned from actual delivery experiences

Requirements:

Open to Bachelor's Degree or undergraduates with relevant experience. Must have minimum at least 3 years of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement under Finance and Accounting. Experience in BPO industry. Handling clients isn't required and must focus on how candidates are able to communicate effectively, handle certain situations, and thoroughly express knowledge on six sigma. Applicants with experiences in dealing and leading internal projects are acceptable. Led more than 1 Value Stream Mapping activity. Six Sigma Green Belt Certified or Trained

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