Virtual Dental Receptionist Coordinator
14 hours ago
About Vital Virtuals Global HR Solutions LLC:
We provide top-tier virtual support services to dental practices across the US, enhancing their efficiency by offering skilled virtual assistants who help manage patient interactions, scheduling, and administrative tasks.
Job Title: Virtual Dental Receptionist
Estimated Salary: $15-$25 per hour (dependent on experience)
Key Responsibilities:
- Manage and update patient records in Dentrix or other Dental EMR/EHR, ensuring accuracy and confidentiality.
- Schedule and confirm patient appointments, including follow-ups and recall appointments.
- Handle patient inquiries and provide exceptional customer service via phone, email, and messaging platforms.
- Coordinate with the dental team to manage patient flow and ensure a smooth virtual check-in and check-out process.
- Assist with insurance verification and billing inquiries as needed.
- Maintain a high level of organization and prioritize tasks to ensure the efficient operation of the dental practice.
- Perform other administrative tasks as required to support the dental office.
Requirements:
- Minimum of 2 years of hands-on experience as a virtual dental assistant or in a similar role within a dental office.
- Proficiency in using Dentrix/Eagle Soft/Open Dental medical records system is required.
- Strong understanding of dental terminology, procedures, and best practices.
- Strong customer service skills and a patient-centric approach.
- Reliable internet connection and a quiet workspace conducive to handling patient calls and tasks.
Benefits:
- Hourly compensation starting at $5 for the first 6 months and increasing to $6 after probation.
- HMO benefits available after 6 months of probation.
- The ability to work from home and have a flexible schedule.
Tech Requirements:
- Operating System: Windows 10 Pro at 32/64-bit - Genuine.
- CPU: Intel Core i5 8th gen and above or AMD equivalent.
- Memory: at least 8GB RAM.
- Power Backup: A gasoline-powered generator able to support a laptop for at least 4 hours in case of power outage.
- Internet subscription/speed: At least 50 Mbps (DSL/Fiber only); LTE connection not accepted.
- Headset w/ mic: Recommended Plantronics Audio 628 Stereo USB Headset.
- Webcam: HD 720p/1080p; Recommended A4Tech PK-910H.
- External monitor screen, 17,19 or 22 inch in size.
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