Virtual Dental Receptionist Coordinator

4 weeks ago


Cebu City, Central Visayas, Philippines Vital Virtuals Global HR Solutions LLC Full time

About Vital Virtuals Global HR Solutions LLC:

We provide top-tier virtual support services to dental practices across the US, enhancing their efficiency by offering skilled virtual assistants who help manage patient interactions, scheduling, and administrative tasks.

Job Title: Virtual Dental Receptionist

Estimated Salary: $15-$25 per hour (dependent on experience)

Key Responsibilities:

  • Manage and update patient records in Dentrix or other Dental EMR/EHR, ensuring accuracy and confidentiality.
  • Schedule and confirm patient appointments, including follow-ups and recall appointments.
  • Handle patient inquiries and provide exceptional customer service via phone, email, and messaging platforms.
  • Coordinate with the dental team to manage patient flow and ensure a smooth virtual check-in and check-out process.
  • Assist with insurance verification and billing inquiries as needed.
  • Maintain a high level of organization and prioritize tasks to ensure the efficient operation of the dental practice.
  • Perform other administrative tasks as required to support the dental office.

Requirements:

  • Minimum of 2 years of hands-on experience as a virtual dental assistant or in a similar role within a dental office.
  • Proficiency in using Dentrix/Eagle Soft/Open Dental medical records system is required.
  • Strong understanding of dental terminology, procedures, and best practices.
  • Strong customer service skills and a patient-centric approach.
  • Reliable internet connection and a quiet workspace conducive to handling patient calls and tasks.

Benefits:

  • Hourly compensation starting at $5 for the first 6 months and increasing to $6 after probation.
  • HMO benefits available after 6 months of probation.
  • The ability to work from home and have a flexible schedule.

Tech Requirements:

  • Operating System: Windows 10 Pro at 32/64-bit - Genuine.
  • CPU: Intel Core i5 8th gen and above or AMD equivalent.
  • Memory: at least 8GB RAM.
  • Power Backup: A gasoline-powered generator able to support a laptop for at least 4 hours in case of power outage.
  • Internet subscription/speed: At least 50 Mbps (DSL/Fiber only); LTE connection not accepted.
  • Headset w/ mic: Recommended Plantronics Audio 628 Stereo USB Headset.
  • Webcam: HD 720p/1080p; Recommended A4Tech PK-910H.
  • External monitor screen, 17,19 or 22 inch in size.


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