Customer Engagement Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines SVCPH Inc. Full time

At SVCPH Inc., we are seeking a skilled Customer Engagement Specialist to join our team. This role is ideal for individuals who possess excellent communication and facilitation skills, with the ability to engage with high-level executives and thought leaders.

About Us

We are a reputable company that provides BPO services from our offices in Cebu IT Park and Felcris Centrale Mall Davao. With 16 years of experience, we have established ourselves as a leader in the industry. Our main goal is to provide first-class service to all our clients, directly linked to our objective of creating a great work environment for our employees.

Job Description

This role involves facilitating and coordinating Zoom meetings between CEOs and their Advisory Boards, ensuring productive and well-organized sessions. The successful candidate will also support the Peer Advisory Board Program by engaging industry-leading speakers and thought leaders, facilitating meetings, and managing post-session follow-ups.

Responsibilities
  • Meeting Coordination: Assist in scheduling and organizing Advisory Board meetings, conduct confirmation calls, prepare meeting agendas, documents, and resources, coordinate with the technical team, and ensure seamless Zoom setup and execution.
  • Meeting Facilitation: Conduct Zoom meetings, introduce Board Owners, manage Q&A sessions, monitor Advisor engagement, address technical or logistical issues in real-time, and provide support to the Board Owner during the meeting.
  • Post-Meeting Follow-Up: Compile meeting minutes, action items, and attendance lists, create a summary PDF for the board owner, update the boardroom with post-session details, distribute post-meeting documentation to participants, and gather feedback for continuous improvement.
Requirements
  • Strong communication and facilitation skills.
  • Experience with Zoom and other virtual meeting platforms.
  • Ability to engage with high-level executives and thought leaders.
  • Excellent organizational and time-management skills.
Benefits

We offer a competitive salary range of PHP250,000 - PHP350,000 per annum, depending on experience. Additionally, you will enjoy medical/dental coverage (HMO) after one month, life insurance program, free weekly in-house massage, cash incentives for referrals, career development opportunities, service incentive leave program, annual salary increase based on performance, fun and family-like working environment, quarterly team outing, free flowing coffee and hot chocolate, cozy sleeping lounge and canteen plus entertainment area, and an excellent office location in Cebu IT Park.

How to Apply

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM. Please bring an updated e-copy of your resume (.doc, .docx, .pdf), pen, and ID.

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