Dental Office Support Specialist

1 day ago


Cebu City, Central Visayas, Philippines Vital Virtuals Global HR Solutions LLC Full time

About Us:

Vital Virtuals Global HR Solutions LLC is a leading provider of virtual support services to dental practices across the US. Our mission is to enhance the efficiency of dental offices by offering skilled virtual assistants who help manage patient interactions, scheduling, and administrative tasks.

Job Summary:

We are seeking a highly organized and detail-oriented Dental Office Support Specialist to join our team. As a key member of our virtual support team, you will be responsible for managing and updating patient records, scheduling appointments, and providing exceptional customer service via phone, email, and messaging platforms.

Responsibilities:

  • Manage and update patient records in Dentrix or other Dental EMR/EHR systems
  • Schedule and confirm patient appointments, including follow-ups and recall appointments
  • Handle patient inquiries and provide exceptional customer service via phone, email, and messaging platforms
  • Coordinate with the dental team to manage patient flow and ensure a smooth virtual check-in and check-out process
  • Assist with insurance verification and billing inquiries as needed
  • Maintain a high level of organization and prioritize tasks to ensure the efficient operation of the dental practice

Requirements:

  • Minimum of 2 years of hands-on experience as a virtual dental assistant or in a similar role within a dental office
  • Proficiency in using Dentrix/Eagle Soft/Open Dental medical records system
  • Strong understanding of dental terminology, procedures, and best practices
  • Strong customer service skills and a patient-centric approach

Benefits:

  • Hourly compensation: $15-$18 per hour, depending on experience
  • Health insurance benefits after 6 months of probation

Technical Requirements:

  • Operating System: Windows 10 Pro at 32/64-bit
  • CPU: Intel Core i5 8th gen and above or AMD equivalent
  • Memory: at least 8GB RAM
  • Power Backup: Gasoline powered generator able to support laptop for at least 4 hours in case of power outage
  • Internet subscription/speed: At least 50 Mbps (DSL/Fiber only); LTE connection not accepted


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