Technical Support Associate

6 days ago


Cebu City, Central Visayas, Philippines Kinettix Full time
About the Role

We are seeking a highly skilled Technical Support Associate to join our IT team at Kinettix Cebu. The ideal candidate will have a strong background in IT support, excellent communication skills, and a customer-focused approach.

Responsibilities
  • Technical Support: Provide technical support via phone, email, or ticketing system.
  • Issue Resolution: Troubleshoot and resolve hardware, software, and network issues.
  • Service Request Management: Manage service requests and log incidents in our ticketing system.
  • Escalation Procedures: Escalate complex issues to higher-level IT teams when necessary.
Requirements
  • Qualifications: Bachelor's degree in IT, Computer Science, or a related field (preferred).
  • Technical Skills: Proficient in Windows/macOS, Office 365, email, network connectivity (Wi-Fi, VPN, LAN), and ticketing systems.


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