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Technical Support Specialist II

1 week ago

Cebu City, Central Visayas, Philippines Amazon Full time

Job Overview:

We are seeking a highly skilled and motivated IT Support Associate to join our team at Amazon. As an ITS Support Associate, you will be responsible for providing exceptional on-site technical support to our corporate employees.

Your primary goal will be to ensure the productivity of our employees remains uninterrupted by resolving technical issues promptly and efficiently.

The ideal candidate will have a solid understanding of IT standards, systems, and equipment deployed throughout Amazon. They will be able to adapt quickly to new processes and procedures, communicating effectively with peers and non-technical colleagues to find solutions that maintain productivity.

Key Responsibilities:
  • Provide on-site support for hardware, software, and IT peripherals, diagnosing and troubleshooting issues successfully.
  • Determine appropriate procedures and accurately document actions or deviations to improve global service improvements.
  • Communicate and collaborate with customers, peers, and internal teams through various channels to troubleshoot and resolve issues.
  • Assist in managing IT asset inventories, tracking usage, and conducting audits.
  • Perform routine maintenance on IT equipment, including cleaning and replacing consumable components.
  • Help train and onboard new team members and Amazonians.
  • Stay up-to-date with the latest technologies to expand knowledge and skills.
About the Team:

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation.

We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued.