Technical Support Associate
6 days ago
About Neksjob
Neksjob is a leading technology company based in the UK. We are committed to delivering exceptional customer experiences and providing valuable opportunities for growth and development.Job Summary
The Technical Support Representative will play a critical role in ensuring customer satisfaction by providing timely and effective support for technical inquiries and issues. The ideal candidate will possess excellent communication skills, a strong passion for technology, and a willingness to learn and adapt to new situations.Responsibilities
- Assist customers with technical inquiries and troubleshooting via phone, email, or chat
- Provide step-by-step guidance to resolve tech-related issues in a clear and concise manner
- Deliver exceptional customer service by ensuring issue resolution and exceeding customer expectations
- Log and track customer concerns for follow-up and escalation as needed
- Stay updated on the latest tech products and services to provide informed support
Requirements
- At least HS Grad (old curriculum) / SHS Grad with a strong foundation in mathematics and science
- Minimum 3 months of call center experience with a proven track record of success
- Excellent communication and problem-solving skills
- Willingness to work on shifting schedules and adapt to changing priorities
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