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Associate Technical Support Lead

1 week ago

Cebu City, Central Visayas, Philippines UnitedHealth Group Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting technical issues? If so, we want to hear from you

We are seeking a talented Help Desk Analyst to join our team at UnitedHealth Group. As a Help Desk Analyst, you will be responsible for providing top-notch customer service, resolving technical issues, and contributing to the success of our organization.

Responsibilities:

  • Customer Support: Provide technical support to customers via phone, email, or chat, ensuring that their concerns are addressed promptly.
  • Ticket Management: Manage and resolve helpdesk tickets in a timely manner, utilizing troubleshooting tools and techniques to resolve issues.
  • Collaboration: Work collaboratively with internal stakeholders to ensure seamless issue resolution and customer satisfaction.

Requirements:

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 2+ years of experience in a help desk or technical support role.
  • Skills: Excellent communication and problem-solving skills, proficiency in ticketing tools, and ability to work in a fast-paced environment.