Customer Experience Delivery Specialist
6 days ago
As a Professional Services Contact Center Engineer, you will be responsible for implementing and managing Contact Center projects.
Key responsibilities include:
- Managing project timelines
- Collaborating with customers to understand their needs and deliver tailored solutions
- Providing high-level technical support and guidance
Requirements:
- Proven experience in contact center implementation and management
- Excellent communication and problem-solving skills
- Ability to work independently and collaboratively as part of a team
You will enjoy a dynamic work culture recognized as a Best Place to Work by Glassdoor and Top Work Culture by Comparably.
Our organization is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations for individuals with disabilities during our application and interview process.
Some other key aspects of this role include:
- Delivering exceptional customer experiences through expert technical knowledge
- Developing and maintaining effective relationships with internal stakeholders and external customers
- Staying up-to-date with industry trends and developments to drive innovation and improvement
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