Technical Customer Experience Specialist
6 days ago
Our organization is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring the highest level of service to our customers.
The ideal candidate will have strong technical skills and be able to communicate complex technical details to non-technical audiences. You will work closely with cross-functional teams to identify solutions to customer issues and improve the overall customer experience.
Responsibilities- Provide timely and accurate resolutions to customer support requests.
- Collaborate with internal teams to troubleshoot and resolve technical issues.
- Develop and maintain documentation for recurring issues and solutions.
- Partner with training teams to educate new hires on advanced troubleshooting steps and best practices.
- Monitor and report on trends, outages, and critical issues to leadership.
- At least one year of experience providing live chat technical support for a software/SaaS platform.
- Strong problem-solving skills and ability to think critically.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Experience working autonomously and in cross-regional, cross-functional environments.
- You enjoy solving complex technical problems and communicating effectively with both technical and non-technical stakeholders.
- You are passionate about delivering exceptional customer experiences and willing to go above and beyond to meet customer needs.
- You thrive in fast-paced, dynamic environments and are able to adapt quickly to changing priorities and circumstances.
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