Community Experience Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeEngagement Full time $72,000 - $91,200
Job Title:

Community Experience Specialist

  • This role focuses on building and maintaining a strong online community.
About the Role:

The Virtual Community Manager is responsible for promoting engagement, communication strategies to the community and acts as a stakeholder for both the member experience and business needs related to community satisfaction, consolidation, and growth.

Main Responsibilities:

  • Promote relevant and adaptable strategies to lead, coordinate, and monitor the communication with community members.
  • Liaise with cross-functional teams to provide requirements and follow-up on deliveries.
  • Set and continually manage community members' expectations, while actively working to improve the community experience.
  • Follow sourcing strategy to reach project's targets based on past data and research.
  • Perform root cause analysis for community escalations and propose corrective actions.
  • Prepare material for presentations regarding community insights for internal and external customers.
  • Implement strategies for building and maintaining a large, engaged community.
  • Closely collaborate with cross-functional teams to identify and manage goals.
  • Participate in the onboarding process for newcomers and act as a point of contact for all community engagement processes.
  • Identify and track relevant community KPIs.
  • Plan and organize community satisfaction surveys, converting results into actionable insights.
  • Review delivery communication KPIs and workflows, making adjustments as necessary.
Requirements:

We are looking for a candidate with exceptional communication skills who can effectively communicate important project updates verbally and in writing. Additionally, high-level interpersonal and relationship-building skills are required, along with the ability to interact with stakeholders from all levels of the organization.

Key Skills:

  • Demonstrated analytical, critical-thinking, problem-solving, and decision-making skills – ability to analyze a situation and plan and implement a solution.
  • Excellent coordination and resource planning.
  • Proficiency and experience with online platform development stages, collecting requirements, and testing.
  • Able to work independently and proactively flag possible risks in the completion of assignments.
  • Established competency in the use of business applications and collaboration tools, including but not limited to Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products.

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