Senior Customer Experience Advocate

6 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time ₱3,411,250 - ₱4,615,000
Customer Support Specialist Role

As a Customer Support Specialist, you will be the primary point of contact for clients, owning customer communications from initial request to resolution. This is an 18-month fixed-term contract role.

Key Responsibilities
  • Be a product expert and provide in-depth knowledge about Ignition's capabilities.
  • Own customer issues from initial contact until resolution, providing support via Intercom and occasional phone conversations.
  • Collect customer feedback to influence product direction.
  • Identify issues and collaborate with the development team to escalate bugs or solve problems.
  • Develop and improve processes to scale support with the growing business.
  • Create and maintain internal and customer-facing documentation.
Required Skills and Qualifications
  • Previous experience in a customer support role.
  • Proficiency with various software systems such as Zapier, Slack, Zoom, Loom, Client Success, Google Workspace, Atlassian, Intercom.
  • Excellent written and oral communication skills for creating professional documents and presentations.
  • Strong time management and organisational skills.
  • Ability to listen to concerns and handle criticism without taking it personally.
Benefits

We offer a competitive salary and employee stock options from day one, health benefits, education allowance, flexible working options, and employee recognition programs.

Ignition provides equal opportunities for employment and accommodation during the recruitment process.

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