Customer Experience Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000

We are currently seeking highly skilled Customer Support Specialists to join our team. If you have a passion for delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you

Job Description

Vivid Money is a cutting-edge mobile banking app that offers a comprehensive solution for daily money needs. As a Customer Support Specialist, you will play a crucial role in providing top-notch support to our customers via chat and email, ensuring they receive the best possible experience.

You will be responsible for:

  • Responding to customer inquiries in a timely and professional manner
  • Gathering feedback and reporting issues to help us improve our product
  • Collaborating with various teams to drive business growth and innovation
  • Representing Vivid Money and building trust with our customers through excellent communication skills
Requirements

To succeed in this role, you will need:

  • Demonstrated expertise in customer support or service, preferably in the banking or financial services industry
  • Exceptional problem-solving and decision-making skills
  • Strong observational skills for process improvement
  • Outstanding interpersonal and communication skills in English
  • Ability to manage multiple tasks and work effectively under pressure
  • Comprehensive knowledge of SME banking products, services, and processes
  • Flexibility to work within the CEST time zone, committing to 40 hours per week
Benefits

As a valued member of our team, you can expect:

  • A dynamic and supportive work environment
  • Opportunities to learn and grow with the company
  • A chance to contribute to the development of a new and innovative company

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