Customer Experience Specialist

6 days ago


Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱450,000 - ₱650,000
Job Overview

A Customer Experience Specialist will collaborate with a team to develop and maintain long-standing relationships with clients by providing high-quality call & email assessments, coaching sessions, reporting, and training suggestions.

Key Responsibilities:
  • Conduct quality evaluations of sales and service calls & emails
  • Facilitate feedback and coaching sessions with customers
  • Deliver induction and training sessions remotely
  • Contribute to training strategy and deliverables
  • Build client rapport and identify improvement opportunities
  • Recognise and act on business opportunities
Skills and Qualifications:
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office and other software applications
Benefits:

Opportunities for career growth and professional development

Collaborative and dynamic work environment

What We Offer:

A competitive compensation package

A comprehensive benefits program

Ongoing training and support



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