Customer Experience Leader

6 days ago

Sorsogon, Bicol, Philippines beBeeCommunication Full time $60,000 - $90,000
About Us

We specialize in delivering exceptional customized products and experiences, empowering individuals to unleash their creativity. Our mission is to provide seamless interactions via our expert team and cutting-edge systems.

As a global entity, we prioritize fostering a collaborative culture that values intellectuality, self-motivation, effective communication, and results-driven approaches.

Our teams work together to enhance processes and client satisfaction, maintaining a fair and respectful workplace for all.

The key to our success lies in the strength of our diverse team. We welcome applicants from all backgrounds and strive to create a positive, solution-oriented work environment.

The Role

You will lead a customer service team, ensuring efficient delivery and helping us maintain outstanding client relationships. You will oversee the team responsible for answering inquiries, resolving issues, and supporting clients throughout their journey with us.

Key Responsibilities
  • Lead, mentor, and manage day-to-day operations of the Customer Service team.
  • Train and develop team members to ensure they have the tools and knowledge to perform at their best.
  • Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently.
  • Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation.
  • Collaborate with cross-functional teams to meet and exceed customer expectations.
Requirements
  • 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.
  • Strong experience managing a team and fostering a collaborative culture.
  • Excellent written and verbal communication skills, with the ability to engage clients and teams effectively.

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