Furniture Delivery Specialist Position

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time A$18,000 - A$24,000

Job Title: Customer Service and Logistics Coordinator

Job Description:
  • We are seeking a highly organized and proactive Customer Service and Logistics Coordinator to assist with the day-to-day management of furniture deliveries.

This role involves working closely with customers and logistics partners to coordinate deliveries efficiently, while maintaining a strong focus on providing outstanding customer service.

The ideal candidate will be customer-focused and comfortable working with spreadsheets, order tracking, and e-commerce systems.

Key Responsibilities:
  1. Sending order confirmation and thank-you emails to customers outlining delivery or pick-up expectations
  2. Liaising with customers to provide clear, timely updates on furniture delivery timeframes
  3. Coordinating and creating a weekly logistics spreadsheet for interstate deliveries
  4. Working closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders
  5. Assisting with pre-orders by tracking expected arrival times and scheduling deliveries accordingly
  6. Tracking, monitoring, and following up on deliveries to ensure timely completion
  7. Maintaining accurate records of delivery schedules and customer interactions
  8. Providing administrative support related to logistics and customer service
  9. Supporting website-related tasks in the future
Requirements:
  • Previous experience in customer service, logistics, or e-commerce operations is preferred
  • Experience with Shopify or similar e-commerce platforms is required
  • Strong written and verbal communication skills are essential for clear and professional customer emails
  • Highly organized with excellent attention to detail and record-keeping
  • Comfortable using spreadsheets for delivery coordination
  • Ability to multitask and prioritize in a fast-paced environment
  • Problem-solving skills and a customer-first mindset
Benefits:

This is a remote role that offers flexibility and independence as an independent contractor engagement.

Work Arrangement & Expectations:
  • Be available for meetings and collaboration during core AEST or PHT business hours
  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on their LinkedIn profile (clearly marked as

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