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Director of Staffing and Capacity Planning

1 week ago


Manila, National Capital Region, Philippines Wipro Technologies Full time

Are you a skilled workforce management professional seeking a new challenge? Do you have a passion for analytics-driven decision-making and stakeholder engagement? Look no further than Wipro Technologies' Workforce Management Executive role

In this critical position, you will be responsible for optimizing workforce planning, capacity allocation, and analytics to drive business outcomes. With a minimum of 4-5 years of WFM work experience, you will leverage your expertise in linear methods and Erlang models to inform strategic decisions.

Your key responsibilities will include developing and maintaining forecasting models, designing capacity planning strategies, overseeing scheduling processes, and providing insights and recommendations based on FTE analysis. You will collaborate closely with operations teams to balance workloads and resources efficiently.

We prioritize diversity and inclusion, fostering a culture that celebrates individuality and promotes growth. Join us today and take the first step towards an exciting new chapter in your career