Staffing Forecasting Specialist
6 days ago
About the Opportunity:
Cognizant Technology Solutions Philippines Inc. is seeking a Staffing Forecasting Specialist to join our team. The ideal candidate will have a strong background in WFM and be able to analyze complex data to make informed recommendations.
Main Responsibilities:
- Develop and implement effective workforce management strategies to optimize contact center performance.
- Collaborate with the client and management team to develop long-term capacity plans that meet business objectives.
- Provide regular updates and insights to stakeholders on staffing needs and operational performance.
Requirements:
- Candidate must have a degree in a relevant field and at least 2 years of college credit.
- Minimum 3 years of experience in WFM as a Scheduler, Planner, and/or Forecaster is required.
- The applicant must be flexible to work in McKinley Hill and be open to working Night/Graveyard shifts.
- Full-Time position(s) available.
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