Capacity Planner
4 weeks ago
· 2+ years of hands-on experience in WFM in a BPO setting
· 2+ years of using any WFM tools such as CMS Avaya, RTA Tool, eWFM, Blue Pumpkin / Impact 360, IEX, Genesys etc.
Essential Functions
· Manage the capacity planning process of the program and works together with the scheduler in creating schedules based on staff plans and make necessary adjustments as necessary depending on the need
· Manage employee information changes inside Genesys Cloud, NICE IEX and or Verint
· Communicate effectively with internal and external customers/stakeholders.
· Partners with all other shared service groups to develop a complete picture of future changes in the business environment. Evaluate collected data to determine the impacts that can be built into capacity planning tools.
· Responsible for balancing staffing requirements with operational efficiencies and financial goals.
· Plot mid-term to long term staffing plan including recommendation of new hire classes based on future need
· Review Volume, AHT, Shrinkage and Occupancy assumptions to be incorporated in the staff plan and discuss with internal and external clients
· Maintains files and tools in a way consistent with WFM standards.
· Acts as back up to the WFM Manager
-
Capacity Planner
5 days ago
Manila, National Capital Region, Philippines Optum Full timeOptum National Capital Region, PhilippinesCapacity PlannerAs a Capacity Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the...
-
Capacity Planner
3 weeks ago
Manila, National Capital Region, Philippines Nityo Infotech Full timePosition: Capacity Planner / Workforce PlannerLocation: Available Sites: (QC, Taguig, Makati, Muntinlupa, Cebu, Davao)Shift: Night Shift (9 PM start)Work Setup: RTO, Hybrid post-evaluation (3-6 months onsite)Salary: PHP 94,000 - PHP 135,000 + PHP 3,600 OGA AllowanceSign-on Bonus: Equivalent to basic pay, split over 2 tranches with a 1-year retention...
-
Strategic Capacity Planner
18 hours ago
Manila, National Capital Region, Philippines Allegro MicroSystems, LLC Full timeAt Allegro MicroSystems, LLC, we are passionate about developing intelligent solutions that drive a safer and more sustainable future. As a Sr Planner, Capacity and New Product Introduction, you will play a critical role in our mission to innovate with purpose.ResponsibilitiesTackle complex capacity planning challenges to ensure seamless product...
-
Capacity Planner
3 days ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeWork Experience Requirements2+ years of hands-on experience in WFM in a BPO setting2+ years of using any WFM tools such as CMS Avaya, RTA Tool, eWFM, Blue Pumpkin / Impact 360, IEX, Genesys etc.Essential FunctionsManage the capacity planning process of the program and work together with the scheduler in creating schedules based on staff plans and make...
-
Sr Planner, Capacity and New Product Introduction
22 hours ago
Manila, National Capital Region, Philippines Allegro MicroSystems, LLC Full timeSr Planner, Capacity and New Product Introduction (NPI)Job OverviewApply locations: Paranaque City, National Capital Region (Manila), PhilippinesTime type: Full timePosted on: Posted 3 Days AgoJob requisition ID: R5280The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more...
-
Capacity and Process Optimization Lead
18 hours ago
Manila, National Capital Region, Philippines Allegro MicroSystems, LLC Full timeWe are looking for a highly skilled Sr Planner, Capacity and New Product Introduction to join our team at Allegro MicroSystems, LLC. As a key member of our team, you will be responsible for driving process improvements and ensuring successful new product introductions.Job DescriptionThis is a full-time position based in Paranaque City, National Capital...
-
Workforce Planner
3 weeks ago
Manila, National Capital Region, Philippines Nityo Infotech Full timePosition: Capacity Planner / Workforce PlannerLocation: Available Sites: (QC, Taguig, Makati, Muntinlupa, Cebu, Davao)Shift: Night Shift (9 PM start)Work Setup: RTO, Hybrid post-evaluation (3-6 months onsite)Salary: PHP 94,000 - PHP 135,000 + PHP 3,600 OGA AllowanceSign-on Bonus: Equivalent to basic pay, split over 2 tranches with a 1-year retention...
-
Materials Planner and Production Scheduler
2 days ago
Manila, National Capital Region, Philippines TRI-PHIL International, Inc. Full timeKey ResponsibilitiesWe are looking for an experienced Materials Planner and Production Scheduler to join our team at TRI-PHIL International, Inc.The successful candidate will have a strong understanding of production planning, inventory management, and supply chain principles, as well as excellent problem-solving and decision-making skills.Organizes...
-
Production Planner
2 weeks ago
Manila, National Capital Region, Philippines Oleo-Fats Inc. (OFI) Full timeDuties & ResponsibilitiesCoordinate production workflow for multiple departments.Plan and prioritize operations to ensure maximum performance and minimum delay.Determine manpower, equipment, and raw materials needed to cover production demand in coordination with Material Planner and Sales Planner as part of the planning group.Monitor production to ensure...
-
Workforce Planner
1 week ago
Manila, National Capital Region, Philippines Shopee Full timeShopee Manila, National Capital Region, PhilippinesWorkforce Planner - Operations, Sorting Center, SPX Express (Silangan, Calamba Laguna)5 days ago Be among the first 25 applicantsJob ResponsibilitiesResponsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication while ensuring forecast...
-
Capacity Management Professional
5 days ago
Manila, National Capital Region, Philippines Nityo Infotech Full timeAbout the RoleNityo Infotech is committed to excellence in workforce management. We are looking for an Operational Efficiency Analyst to join our team as a Workforce Planner. This role involves working closely with cross-functional teams to optimize operational performance through data-driven insights.Primary ResponsibilitiesAnalyzing complex data sets to...
-
Workforce Planner
6 days ago
Manila, National Capital Region, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Production Planner
7 days ago
Manila, National Capital Region, Philippines MAJESTIC Full timeProduction Planner - Open for Fresh Graduate of Industrial EngineeringMAJESTIC Manila, National Capital Region, PhilippinesDuties and Responsibilities:Coordinates with Corporate SCM regarding awarded Sales Orders, job allocation and production plan (long schedule).Prepares press and post-press schedules; issues schedules to corresponding sections.Coordinates...
-
Production Planner
1 week ago
Manila, National Capital Region, Philippines Multiflex RNC Phils, Inc. Full timeMARIGOLD 7G PHILIPPINES CORP. (URATEX)442 Evangelista Ave, PasigDUTIES & RESPONSIBILITIESPlans and prepares items for cutting and outsource production.Coordinates planned production to all concerned parties such as Co-Planner, Inventory Controller and Production Supervisor.Collaborates with Purchasing, Toll Manufacturing, Interbase, Production, Warehouse,...
-
Workforce Management Capacity Planner
2 weeks ago
Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full timePositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other stakeholders to review...
-
Supply Planner
2 weeks ago
Manila, National Capital Region, Philippines unybrands Full timeWe are looking for a Supply Planner to manage and optimize our inventory levels across multiple brands. Your primary goal will be ensuring the right product is available at the right time while balancing supply chain efficiency and working capital investment.Key ResponsibilitiesOptimize planning parameters such as safety stock, order quantities, and...
-
Resource Planner
6 days ago
Manila, National Capital Region, Philippines RingCentral Full timeSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not every day that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue...
-
Workforce Management Capacity Planner
1 day ago
Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full timePositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other stakeholders to review...
-
Senior Workforce Strategist
3 days ago
Manila, National Capital Region, Philippines Gear Inc Full time**Job Responsibilities:**As a Senior Workforce Strategist, you will be responsible for managing overall capacity planning for multi-geo/sites and products. This includes developing and implementing capacity planning strategies to ensure optimal resource allocation.You will collaborate with operations, workforce management, IT, and leadership teams to align...
-
Workforce Coordinator Lead
6 days ago
Manila, National Capital Region, Philippines TaskUs Full timeThe Role of a Workforce PlannerA Workforce Planner is responsible for ensuring staff optimization by planning resources to meet demand. This involves monitoring schedule adherence, service levels, absenteeism, and other efficiency metrics. The ideal candidate will have forecasting skills, be able to read trends, and project those into future...