Scheduling and Capacity Manager

About the Role:This Workforce Management Capacity Planner position is responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans.Key Responsibilities:Compile, analyze, review, forecast, and trend complex data to inform workforce planning decisions.Present...

Job DescriptionThe Capacity Planner will play a crucial role in ensuring the effective management of our workforce. This position is responsible for developing and implementing capacity plans that meet the operational needs of our business.Main ResponsibilitiesManage the capacity planning process, working closely with the scheduler to create schedules based...

About the CompanyRingCentral/Acquire BPO is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.We are an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in...

Work Experience Requirements· 2+ years of hands-on experience in WFM in a BPO setting· 2+ years of using any WFM tools such as CMS Avaya, RTA Tool, eWFM, Blue Pumpkin / Impact 360, IEX, Genesys etc.Essential Functions· Manage the capacity planning process of the program and works together with the scheduler in creating schedules based on staff plans and...

Position: Capacity Planner / Workforce PlannerLocation: Available Sites: (QC, Taguig, Makati, Muntinlupa, Cebu, Davao)Shift: Night Shift (9 PM start)Work Setup: RTO, Hybrid post-evaluation (3-6 months onsite)Salary: PHP 94,000 - PHP 135,000 + PHP 3,600 OGA AllowanceSign-on Bonus: Equivalent to basic pay, split over 2 tranches with a 1-year retention...

Job SummaryThe 2GO Group Inc. is seeking a Strategic Capacity Development Manager to join its team. As a key member of the organization, this individual will be responsible for collaborating with the Forecasting and Demand Planning Head to translate demand forecasts into actionable capacity plans.Main ResponsibilitiesEstablish capacity frameworks balancing...

Job DescriptionMain Responsibilities:Analyze workforce trends and projections to develop plans aligning with business goals and strategies.Forecast staffing headcounts long-term and monitor customer contact center operations, including the development, monitoring, and analysis of key performance indicators.Create optimal schedules based on trends.Liaise with...

Job DescriptionThis position requires a skilled professional to supervise and develop a workforce management team, focusing on effective scheduling and real-time operation management.The ideal candidate will have a strong background in workforce management, with experience in leading, developing, and coaching teams.Responsibilities include managing...

We are looking for a highly skilled Schedule Management Expert to join our team at Stotsenberg Leisure Park and Hotel Corporation.The ideal candidate will have extensive experience in scheduling and calendar management, with a strong focus on accuracy and attention to detail.You will be responsible for coordinating travel arrangements, preparing documents,...

Job Summary:Ergo Contracts Philippines Inc. is seeking a highly skilled Production Planner to join our team. The successful candidate will be responsible for developing and implementing daily or weekly production schedules to meet production deadlines.As a key member of our production department, you will play a crucial role in ensuring the smooth operation...

About the Role:This Workforce Management Analyst will play a crucial role in managing capacity planning and forecasting for assigned clients at Cognizant Technology Solutions Philippines Inc. The candidate will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide valuable insights and make informed...

Positions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other stakeholders to review...

We are seeking an experienced Scheduling Coordinator to join our project management office at Golden TW Realty and Development Corp.This position requires a degree in Architectural or Engineering and at least 2-5 years of related work experience. The successful candidate will be proficient in Primavera P6 and MS Project, as well as having basic training in...

We are seeking a seasoned Development Scheduler to join our project management office at Golden TW Realty and Development Corp.This role requires a degree in Architectural or Engineering and at least 2-5 years of related work experience. The successful candidate will be proficient in Primavera P6 and MS Project, as well as having basic training in...

About the Role:We are seeking a highly skilled Workforce Management Capacity Strategist to join our team at Optum. The successful candidate will possess strong analytical skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.The ideal candidate will have experience in capacity planning, forecasting, and...

Key Responsibilities:Develop and manage construction schedules, ensuring timely completion of projects.Review technical proposals to ensure they meet project requirements.Collaborate with the procurement team to plan material procurement.Create master programs and resource assignments to optimize project efficiency.Evaluate contract documents to ensure...

Job Description:As a Workforce Management Capacity Strategist at Optum, you will play a crucial role in shaping the future of our workforce management capabilities. Your primary focus will be on analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale our evolving workforce with short and long-range plans.Collaborating...

**Job Summary:**The Project Scheduling Manager is responsible for the preparation of tender requirements related to scheduling, master program, and project progress reports to ensure efficient scheduling and timely implementation of the project.**Key Responsibilities:**Prepare proposed construction schedule and calculate resource assignments, including...

Job SummaryWe are seeking a Manufacturing Scheduler to join our team at Private Advertiser.Responsibilities:Production Schedule ManagementAnalyze production performance data to identify trends and areas for improvement.Develop and implement process improvements to increase efficiency and productivity.Collaborate with cross-functional teams to ensure smooth...

The Onboarding & Compliance Analyst plays a crucial role in ensuring the efficient operation of our Field Merchandiser team.About this RoleThis position is responsible for coordinating and managing schedules for our Field Merchandisers, including planning shift lengths, tracking travel kilometers, and approving timesheets for payroll processing.Key...